We help merchants avoid alerts, chargeback and representment costs, and we keep your dispute rate low. Just as importantly, we’ll help you deliver a great customer experience.
Replace your current payment descriptor with a custom PaymentHelp URL that directs your customer to a PaymentHelp site branded to you, capturing unhappy customers before they go to their bank for a refund.
With a simple search using their email address, your customer will see confirmation of any payments they’ve made for your service. You’ll be able to resolve their dispute or cancel their account and issue a refund if necessary.
You’ll reduce the costs of alerts, chargebacks and representments, save time and resource by dealing with customer issues before they become disputes, and generate less negative reviews, protecting your reputation.