Consumers use banks as a first line of customer support when they dispute a payment which leads to excess charges, risk to MIDs, significant resource costs and reputational damage for merchants and their partners.
PaymentHelp is there when the customer begins their query to ensure it is managed and resolved within the control of the merchant. Disputes are resolved quickly, without impacting merchant and partner resource before they become chargebacks. The end user receives exceptional service, the merchant and partner reputations are escalated and the entire value chain gains.
Enable your clients to mitigate payment dispute risk, improve end user experience & reduce costs in your value chain. Merchants will be able to manage payment disputes in real time, with no impact to existing resource and pre-empt customer behaviour that could lead to chargebacks.Learn more
By integrating with PaymentHelp, you will enable your clients to automate responses to delivery queries & add significant value to your chain. By streamlining queries & removing the need to resource heavy merchant processes, you can reduce the resource cost of transferring delivery information.Learn more
PaymentHelp enables merchants to automate responses to queries before they become chargebacks & respond to payment queries with no integration or resource cost. We do this by interrupting user behaviour at exactly the right time to prevent chargebacks, and maximise satisfaction.Learn more
Reduce payment disputes & chargebacks for online merchants by partnering with PaymentHelp. We help merchants to improve the customer experience automating dispute management resolution within the CMS before a chargeback is raised, maximising your merchants value chain.Learn more
Replace your current payment descriptor with a custom PaymentHelp URL that directs your customer to a PaymentHelp site branded to you.
With a simple search using their email address, your customer will see any payments they’ve made for your service and will be able to cancel and be issued with a refund.
You’ll avoid alerts, chargeback and representment costs and keep your dispute rate low. Just as importantly, you’ll have delivered a great customer experience.
Please provide your contact details to be the first to hear new about the Payment Help launch and how we can help you reduce the risk of payment disputes.